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Fast Food, Fast Talk: Service Work And The Routinization ...
Fast Food, Fast Talk: Service Work And The Routinization Of Everyday Life, 9780520085008  
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Fast Food, Fast Talk: Service Work And The Routinization Of Everyday Life

Robin Leidner
 
ISBN:   0520085000   List Price:    INR 1,905.37
ISBN-13:   9780520085008       (USD 26.95)
Publisher:   University of California Press   Pages:    278
Binding:   Paperback   Weight:    0.9 Pounds
Dimension:   9.0 x 6.0 x 0.8 Inches   Language:    English
Pub. Year:   1993      
Category:   Political Science / Labor & Industrial Relations
 
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Description:
Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!"
Leidner's fascinating report from the frontlines of two major American corporations uncovers more >>


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More Information: Fast Food, Fast Talk: Service Work And The Routinization ...
ISBN: 0520085000
ISBN-13: 9780520085008
Title: Fast Food, Fast Talk: Service Work And The Routinization Of Everyday Life
Author: Robin Leidner
Related Tags: Buy Now: Fast Food, Fast Talk: Service Work And The Routinization Of Everyday Life: 0520085000
Best Price: Fast Food, Fast Talk: Service Work And The Routinization Of Everyday Life: 0520085000
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